Introduction

This Privacy Policy explains how Professional Home Care Services (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you use our web portal, which may include receiving SMS notifications and submitting data through web forms. By accessing or using our web portal, you agree to the terms of this Privacy Policy.

Information We Collect

• Personal Information: We may collect personal information such as your name, phone number, email address, and any other information you provide when registering for an account, submitting a web form, or using our services.
• Web Form Data: When you fill out and submit web forms on our website, we collect the information entered, which may include contact details, feedback, preferences, inquiries, or other data relevant to the form’s purpose.
• SMS Notification Data: If you opt in to receive SMS notifications, we will collect your mobile phone number and preferences related to the types of notifications you wish to receive.
• Usage Data: We automatically collect certain information about your interaction with the web portal, such as IP address, browser type, access times, and pages viewed.

How We Use Your Information

• To provide, operate, and maintain the web portal and related services.
• To send SMS notifications you have requested or consented to, including account updates, alerts, and business related messages.
• To process and respond to inquiries, requests, or feedback submitted via web forms.
• To communicate with you regarding your account, inquiries, or customer support needs.
• To analyze usage patterns and improve our services and website functionality.
• To comply with legal obligations and protect our rights.

Disclosure of Your Information

• We do not sell, rent, or trade your personal information to third parties.
• We may share your information with trusted service providers who assist us in operating the web portal, delivering SMS notifications, or processing web form submissions, subject to confidentiality obligations.
• We may disclose information when required by law, regulation, or legal process, or to protect the rights and safety of our users and the company.

SMS Notifications

By providing your mobile number and opting in, you consent to receive SMS notifications from us. Standard message and data rates may apply. You may opt out of SMS notifications at any time by following the instructions provided in the messages or by updating your preferences in your account settings.

Web Forms

When you submit information via web forms, your data is used solely for the purpose specified in the form, such as processing requests, responding to inquiries, or collecting feedback. We take reasonable steps to ensure the security and confidentiality of information submitted through web forms.

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit when they do so, and what other sites they used prior to coming to this site. We use the information we get from Google Analytics only to improve this site. Google Analytics collects only the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use (as amended for government websites) and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Your Choices and Rights

• You may review, update, or delete your personal information by logging into your account, contacting us directly, or, where applicable, through web form preferences.
• You may opt out of SMS notifications or other communications at any time.
• You may request information about the personal data we hold about you, subject to applicable laws.

Children’s Privacy

Our web portal and web forms are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our web portal and updating the effective date. Your continued use of the portal after changes are posted constitutes your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@phcsonline.com or (414) 541-6010.